FAQ's

I need help finding a gift, how can The Quad Collection help?

If you are looking for the perfect gift for someone, we would be more than happy to help! Pop in store, call on 01789 298844 or alternatively via email info@thequadcollection.com and we will be happy to help! 

How long does shipping take once I've placed my order?

We aim to ship any purchase within 2 working days of order confirmation. Any orders placed on a Saturday will be shipped the following Monday. All our items will be shipped via Royal Mail.

 

How can I pay for my items?

We accept a range of payment methods including;

• Credit or Debit card via Stripe
• Paypal
• Apple Pay

 

I want to return my purchase, how do I do this?

To return your item simply pop into store or give us a call on 01789 298844 or alternatively via email info@thequadcollection.com and we will be happy to help!

 

I received a gift but it is not suitable, can I exchange for something else?

Yes, we are happy to offer an exchange for any unwanted gifts within 28 days of purchase. All items must be unworn/unused, excluding earrings due to hygiene reasons.